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Customer Care

Our Customer Care qualifications are designed to help learners improve and be more confident in the service you offer to customers. Learners will develop their communication, problem solving and influencing skills and learn to deal with challenging situations.

Customer Care Study Programme & Adult Course:

Our Customer Care qualification is accessible to a wide range of learners of all abilities. Learners can develop a more hands on approach to their learning and gain practical skills, knowledge and understanding of Customer Care. The skills, knowledge and understanding gained in Customer Care will help learners prepare for work and may contribute to preparing learners for working life beyond education.

Customer Service Practitioner Apprenticeship Level 2:

Our Level 2 Customer Service Practitioner apprenticeship aims to equip learners with the ability to deliver high quality products and services to the customers of their organisations. The apprentices responsibilities will be to provide a high quality service to customers which will be delivered from the workplace, digitally or through going out into the customer’s own locality. Apprentices will cover dealing with orders, payments, offering advice and guidance, sales, after care and more. Customers interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

Customer Service Practitioner Apprenticeship Level 3:

Our Level 3 Customer Service Practitioner Apprenticeship  aims to equip learners to become a professional, offering direct customer support within all sectors and organisation types. Apprentices will be an advocate of customer service and they will act as a referral point for dealing with more complex or technical customer requests, complaints and queries. Customer Service Practitioners are usually responsible for escalated requests, sharing knowledge with wider teams and gathering and analysing data.

How to Apply

You can register interest for this course online by clicking here, call 0300 003 7073 or email contact@springboard-ne.org

Qualifications needed

Entry Level – No previous qualifications are required for this programme, however, a pre-course interview will be required before a place is offered.

Careers you could move into:

On completion of one of our Customer Care qualifications, many of our learners move on to careers in contact centres, retail shops, hospitality, and receptionist roles.

 

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